Full Returns & Exchanges
If your item(s) meet the below, please begin the return process HERE
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Please note that Purusha People clothing is handmade by our skilled artisans in Los Angeles, and our unique process allows for subtle differences in each piece. Forest fiber tencel, garment dye, and screen printing require special processes that are unlike those of other brands. Please enjoy your clothing as the special item it is, and celebrate its rarity! Natural variation in dye, texture, and print is part of what makes each piece one of a kind — it is not a defect. Stains, snags, holes, or construction flaws are defects, and we cover those in full (see Damaged & Defective Items below).
US RETURNS + EXCHANGES
We accept returns and exchanges up to 14 days from the item delivery date. Clothing must be unworn, unwashed, unscented, pet-hair free, and in new condition. Please inspect your return items, inside and out. Remove any pet hair, and gently use water to remove any try-on marks. Make sure garments are in new condition before packing up.
If your return arrives worn, washed, scented, or otherwise not in new condition, we cannot restock or reship it. You will be refunded 70% of the item's value, and the item will be repurposed through our internal seconds and fabric-recovery program.
EXCHANGES
Exchanges for a different size or color are free. We allow up to two exchanges on an original order.
If an item in an instant exchange is received in non-restockable condition due to pet hair, scent, washing, or wear, the return will be rejected, sent back to you, and your card will be charged for the cost of the item.
STORE CREDIT
Store credit is free — and we'll add a $10 bonus credit on top when you choose store credit or shop your replacement instantly in the returns portal. If you opt for store credit, you'll receive a gift card for 100% of your order plus the bonus as soon as your return item is received and inspected at our warehouse. Receiving store credit can take a few days post-delivery to be checked and scanned in.
REFUNDS
Refunds are subject to a $15 handling fee to cover the return shipping label and warehouse fees. Refunds are credited via the same method you paid within 5 business days of receiving your return. Some banks take up to 10 business days to process refunds. Shipping is nonrefundable.
Underwear is ineligible for returns (including thongs, briefs, and boyshorts) due to hygienic reasons.
DAMAGED & DEFECTIVE ITEMS
USA-made sustainable fashion is made by hand in small batches. We are human and mistakes happen. If our QC missed a defective piece — a stain, snag, hole, or construction flaw — start a claim HERE, select "Damaged/Defective" as the reason, and upload photos of the issue.
- Defect claims are accepted up to 6 weeks from the delivery date (general wear and tear not included).
- We'll send a free replacement, or issue a full refund if you prefer. No handling fee, and in most cases no need to ship the item back.
- If a seam or stitch just needs attention, upload a photo with your claim and note that you'd like a repair — we'll take it from there.
INTERNATIONAL RETURNS + EXCHANGES
We do not offer prepaid return labels for international orders. All return duties and customs are the responsibility of the customer. Returns and exchanges must be initiated within 14 days of delivery date.
Damaged or defective item claims are always free, worldwide — start a claim with photos within 6 weeks of delivery and we'll make it right.
FINAL SALE
Archive Sale, Bundle Sale, and Black Friday sales are final. No returns or exchanges. No price adjustments on previous orders. Final sale items with a manufacturing defect are still covered — file a defect claim with photos and we'll replace or credit the item.